Returns

All Mathews & Company products go through a quality assurance program before they are shipped to the customer.

Products are shipped in top quality condition and without defect. If a damaged product is received from a shipper, it is required that you report it immediately so that the freight company can be contacted, a claim submitted, and a credit issued to the account.

 

Call our Customer Service Department at 1-888-406-4275 for return information.

• A request for returning merchandise must be made within 30 days of receipt of goods.

• No returns will be accepted without a return authorization from Mathews & Company.

• Freight damage claims MUST be noted on the freight bill, and reported to Mathews & Company within 24 hours of receipt of obvious damage and within 5 days on hidden damage. Failure to report this damage immediately may result in your claim being denied because of Mathews & Company’s inability to seek restitution from the carrier for this damage. Save the carton and damaged items for inspection by the carrier and potential return to Mathews & Company.

• No returns will be accepted without a return authorization number from Mathews & Company. Product must be returned within 30 days of the return authorization being issued. Failure to do so will result in no credit being issued to your account. All returned goods must be packaged in an acceptable manner in which the product can be returned in the best possible shape. If products are returned without acceptable packaging full credit may not be issued.

• Return authorizations for reasons other than those listed above will incur a 25% restocking fee plus shipping charges.

• Refused deliveries of authorized shipments will be assessed a $50.00 refusal fee, the applicable restocking fee, and any freight charges.